1. ORDER CANCELLATION

• Orders can be canceled before dispatch for a full refund.
• If canceled within 24 hours of payment confirmation, a full refund will be processed.
• If production or custom order processing has begun, up to 50% of the product price may be deducted, depending on the production stage.
• Orders already shipped cannot be canceled.

2. RETURNS & REPLACEMENTS

• Returns are accepted within 48 hours of delivery, subject to confirmation from customer care based on valid reasons.
• In case of replacement the request should be raised within 24 hours and the replaced product will be delivered within 5-7 days once the item is received.
• Any damages or discrepancies must be reported within 2 days of receiving the order via email, including order details and a photo of the issue.
• Items must be returned in their original packaging and condition.
• Returns due to mishandling, customization, or alteration will not be accepted.

3. REFUND PROCESS

• Refunds will be processed after returned items are received and verified.
• Refunds will be credited via the original payment method, with a 5% deduction for processing fees.
• Refunds typically take up to 7 working days to reflect in your account.

4. SHIPPING & LIABILITY

• Customers must arrange and bear the return shipping costs.
• We recommend using registered or insured post for returns to prevent loss or damage.
• We are not liable for lost or damaged items during return transit.

5. EXCEPTIONAL CASES

• If a product is out of stock or no longer available, the order will be canceled and fully refunded.
• Orders may be canceled due to incorrect pricing or product specifications.

6. CONTACT US

If you have any refund or return-related queries, comments, or feedback, please email us at garbage.org@gmail.com.